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The information below is available as a public service to both Members and Non-Members. I hope you find it useful.

We receive more questions about restuarants, restaurant marketing plans and ideas that work than any other business. Here are the techniques that work
Restaurants are one of the hardest business to manage. If you need help, here is information that will save your day. . . . more >>

The three things you should NEVER say in a complaint letter.
Do you know what you shouldn't say in a letter of complaint if you want to get results? Find out here before you send that complaint letter. . . . more >>

What you need to know to write Effective Complaint Letters.

Should I state what I want in my first complaint letter or let the other party make the first offer?

Should I start with threats in my first letter of complaint to get their attention?

Should my complaint letters be sent as Certified Letters? It depends. Do it the wrong way and . . . more >>

I'll Proof Your Complaint Letters for you.
As a member of this Members Only Web site you can use a proven complaint letter that I provide for you (I have several sample complaint letters to choose from). Fill in your details and then email your complaint letter to me and I will proof it for you and suggest changes if necessary. . . . more >>

Small Claims Court - Do You Need it if you send Effective Complaint Letters?
Probably not. Just the threat of going to Small Claims Court will usually get your money for you. Threating to go to Small Claims Court will let the other party know you're serious about your complaint and that you know what you're doing. . . . more >>

Not Having this Information to put into his Complaint Letters May Have Cost One Missouri Man $25,000.
The man spent an estimated $30,000 on Attorney fees, waited two years and got a $5,000 settlement. He could have paid about $50 to file a small claims court case (quoted a state law that was violated) and received his refund in days. The advice of his lawyer cost him dearly. . . . more >>

This is NOT Legal Advice . . . It's BETTER Than Legal.
It's better because attorneys don't have this inside information. . . . more >>